Prerequisites & Tool Setup

What You Need to Run the Support Analyzer System

Before building the system, you’ll need to configure several tools and services that make up the AI-powered support pipeline. This includes LLMs, vector databases, Google Workspace integrations, and automation platforms.

✅ Core Platforms Used

Platform	Role in System
n8n	Core automation engine for routing and logic
Google Gmail API	Inbox trigger, message parsing, auto-replies
Telegram Bot API	Real-time support channel for voice, image, text
OpenAI GPT-4o	AI support agent for structured replies, ticket creation
Gemini Flash (Gemini 1.5)	Sentiment detection, source classification
Qdrant or Pinecone	Vector store for FAQ/document search and memory
Google Sheets	CRM & order data access, dynamic updates/logging

🛠 API Keys & Configurations Needed

1. n8n (Self-hosted or Cloud)

Make sure your n8n instance is accessible and authenticated.
Configure the necessary Google and Telegram credentials inside n8n.

2. Google Workspace Setup

Connect Gmail through OAuth 2.0 with Gmail scopes:
- https://www.googleapis.com/auth/gmail.readonly
- https://www.googleapis.com/auth/gmail.modify
- https://www.googleapis.com/auth/gmail.send
Create a Google Sheet with the following tabs:
- Orders
- Support Tickets
- Client Notes
- Feedback

3. Telegram Bot Setup

Create a new bot at BotFather
Copy the bot token and enable webhook connection with n8n
Configure it to accept:
- Voice notes
- Images
- Text messages

4. OpenAI GPT-4o Access

Use GPT-4o for support responses, summaries, and dynamic formatting.
Optional: You can use Claude 3 Opus or Sonar as backups for model routing.